Controller Coverage

Controller coverage is a subscription based service that has been designed for the peace of mind of our customers.

With all plans ranging from basic to premium, all repair claims must be made by emailing us at support@gsirepairs.com for booking. 

Customers may only send in up to 2 repairs every 3 months as part of all membership tiers. 

We are at no point liable for postage to our facility. We will not take responsibility for further damaged controllers from shipping and can refuse to work on any controller at any time and have the right to choose if it is appropriate to inform the customer for rejecting the claim.

Customers will be covered with this membership with an unlimited number of controllers which they may own and would like to get repaired. 

Minimum period of coverage for all tiers is 6 months from first payment until user may cancel subscription. 

We do not at this time offer any board level repairs so repairs such as a PS5 controller charging port replacement will not be accepted. 

Subscribers of our premium subscription are entitled to one cosmetic damage repair per 6 months (subject to stock availability).

Any controllers sent in with no issues will be sent back at the customers expense.

Billing will be taken on the 6th of every month  

Individual problems will count as one claim. This means that sending in one controller with 2 problems or more will count as 2 repairs.

We reserve the right to cancel any customers membership at any given time. 

Some also ask...

  • Are the Parts Genuine?

    We do not use genuine parts for our standard repair, however, subject to availability, you may request the use of original parts. Our parts are of high quality and to the same standard as their genuine/original counterparts.

  • Does It Matter If My Parts Are Genuine?

    Genuine parts are not necessarily 'better' than other parts. Our parts perform the same as any original part would which means that you will never need to worry about quality. All of our parts are new and will perform to the same standard as their original counterparts.

  • What is The Secure Packaging Box?

    The secure packaging box is a special phone box in which your device can be safely packaged in and sent back to you after repair, in a way that minimises any chance of further damage to your device during shipping.